Introducing LifeClub
The LifeClub Rewards program gives you access to instant rewards everytime you shop at your local participating LifeClub Pharmacy. Enjoy the benefit of earning reward dollars for every $1 you spend in-store on non-prescription items. Also, you can redeem your reward dollars at any time so you spend less! Go into your nearest participating LifeClub Pharmacy and join on the spot for free! Some of the other great things about LifeClub are:
Instant Rewards
Local Health Advice
Member Offers and Prizes
Support Community Pharmacy
LifeClub gives you access to instant rewards every time you shop!
By simply using your LifeClub card at participating pharmacies you will be automatically entered into our exciting competitions. Also, pick up a catalogue in-store at participating pharmacies or view online to see the great discounts we have on offer for you and your family.
We’re all about rewarding our members! Simply scan your LifeClub card when you shop.
Frequently Asked Questions
LifeClub Terms and Conditions
- The LifeClub Card is issued by and remains the property of instigo.
- Instigo reserves the right to withdraw the card at any time. instigo reserves the right to withdraw, limit, alter or amend the conditions of operation of the LifeClub scheme, or terminate the scheme at any time, without prior notice to Cardholders.
- All participants in the LifeClub scheme must be a resident in Australia or New Zealand.
- A “Participating Pharmacy” is the pharmacy that issues the LifeClub Card and is where the “Cardholder” is able to use the LifeClub Card to earn and redeem points, unless otherwise stated.
- A "Cardholder" is the individual who holds the account with LifeClub, irrespective of the possession of a physical loyalty card. The LifeClub account is only to be used by the individual nominated at the point of enrolment.
- The LifeClub Card cannot be used as a credit or guarantee card.
- A Cardholder will earn “LifeClub Dollars (or $)” for every $1 spent at a Participating Pharmacy on Qualifying Purchases. Purchases will be rounded to the nearest $1 spent, inclusive of GST. A % (determined by the participating pharmacy) of every qualifying purchase value (including GST) will be credited into LifeClub Dollars which the Cardholder will be able to redeem in Participating Pharmacies in a manner described below. The percentage allocated to LifeClub Dollars may be changed at the sole discretion of instigo at any time. Any change shall not affect LifeClub Dollars issued prior to the date of change.
- To earn LifeClub Dollars, the Cardholder must present the LifeClub card at time of purchase. Points cannot be claimed retrospectively, unless authorised by the Participating Pharmacy. Points will be recorded on the LifeClub card and into a “Cardholder’s Account” held by instigo. LifeClub Dollars cannot be earned on transactions involving the redemption of already existing Reward Dollars.
- Instigo reserves the right to withdraw, limit, alter or amend Cardholder LifeClub Dollar balances at any time. LifeClub cards/accounts that have not been transacted on in 24 plus months will have their LifeClub Dollar balance expired and cleared to a zero balance. The Cardholder’s Account will remain active.
- Qualifying Purchases are those purchases that instigo in its sole discretion nominates, but will not include prescription sales.
- Bonus Points may be offered from time to time during special promotions on selected merchandise and can be earned in addition to standard LifeClub Dollars.
- LifeClub Dollars have no cash or monetary value and cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these terms and conditions.
- LifeClub Dollars can be redeemed on Qualifying Purchases at the Participating Pharmacy once the LifeClub Dollar value reaches a minimum level set by the participating pharmacy.
- The Reward redeemable for the LifeClub Points is a reduction in the price of the Qualifying purchase to the value of the LifeClub Dollars used by the Cardholder. A Reward Voucher will be printed for the Participating Pharmacy to reconcile accounts, and a message printed on the Cardholder’s receipt as proof of the redeemed points.
- Reward, Prize and Special Offer Vouchers have no monetary value and cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these terms and conditions. To be accepted, Reward, Instant Prize and Special Offer Vouchers must be printed on store receipt paper and must not be illegible, damaged or altered.
- Reward, Prize and Special Offer Vouchers vary for each promotion and are at the sole discretion of instigo. Reward, Prize and Special Offer Vouchers must be redeemed by the Cardholder before the expiry date, may not be exchanged or returned, and are subject to availability at the Participating Pharmacy or Provider.
- Any Reward, Prize and Special Offer Provider is entitled to assume, on presentation of a voucher, that the presenter is the Cardholder, or has the permission of the Cardholder, and is entitled to request and receive the Reward, Instant Prize or Special Offer. Any Reward, Prize and Special Offer Provider is entitled to request some form of identification from the bearer.
- If a LifeClub card is lost or stolen, the Cardholder may apply for a new LifeClub card from the Participating Pharmacy. LifeClub Dollars credited to the lost or stolen card will be transferred to the replacement card where possible, but it is the cardholder’s responsibility to contact the Participating Pharmacy to enable these processes to take place. instigo and the Participating Pharmacy take no responsibility or liability for LifeClub Dollars that the Cardholder may lose in the event of another individual using their lost or stolen card.
- A Cardholder may obtain a replacement card for a damaged LifeClub Card by taking the damaged card into the Participating Pharmacy. Where possible, any LifeClub Dollars recorded on the damaged card will be transferred to the replacement LifeClub card.
- The Participating Pharmacy may charge the Cardholder a reasonable fee for any replacement LifeClub card issued to the Cardholder to cover administration and handling.
- Personal and other information concerning a Cardholder (“Cardholder Information”) including information disclosed on the enrolment form and information about the Cardholder’s use of the LifeClub card, may be collected and held by instigo, instigo agents, Participating Pharmacies, contractors and Reward, Prize and Special Offer Providers. instigo and its agents respect your rights to privacy under the Privacy Act of 1988 (Cth) and complies with the national privacy principles in respect of the collections of personal information from individuals.
- Cardholder Information may be used by instigo, as well as instigo agents, Participating Pharmacies, contractors and Reward, Prize and Special Offer Providers, as authorised by instigo at its sole discretion, for the administration and operations of the LifeClub scheme and the provision of services relating to the promotion, planning, researching and marketing of their goods, services or product.
- The Cardholder consents to the collection and use of the Cardholder Information in the manner and for the purposes as set out above, unless the Cardholder has ticked the appropriate box on the Enrolment Form in their online account.
- Acceptance by the Cardholder of any Reward, Prize or Special Offer is deemed acceptance that instigo may use the Cardholder’s name and photograph in promotional material.
- Instigo is not liable for any interruption, disruption or illegal use, either in distribution, provision or maintenance of the Card, Reward Voucher or prize, nor any injury or loss that results from use of the card or participation in any way in the LifeClub program.
- The benefit of any exclusion or limitation of liability in these terms and conditions also applies to any Reward provider, or associated agents.
- Instigo is the promoter and owner of the LifeClub Scheme. Notices can be posted to instigo, PO Box R484 Royal Exchange NSW 1225